Billing & reimbursement information

Understanding medical billing for Heilmittelerbringer, explained clearly

ADH Abrechnungszentrum für Heilmittelerbringer GmbH publishes general information about how billing and reimbursement procedures work between therapy providers and statutory health insurers in Germany.

4 Process stages explained
16 Federal states covered
100% Informational content
Healthcare administrator reviewing billing documentation at a desk

Claim documentation

Guidance overview

Informational notice. This website is provided for general information purposes only. It does not constitute a contractual offer, financial advice, or medical advice, and no services are sold or booked through this site. For specific questions about your billing situation, please use the contact page.
Information hub

Topics we cover

An overview of the areas ADH Abrechnungszentrum publishes information about, aimed at Heilmittelerbringer, patients, and administrative staff who want to understand how billing procedures generally work.

Claims documentation

General explanations of the documents typically required when submitting a therapy billing claim to a statutory health insurer.

Reimbursement procedures

An overview of how reimbursement workflows are generally structured between Heilmittelerbringer and Krankenkassen.

Compliance basics

Plain-language summaries of the regulatory principles that commonly apply to therapy billing in Germany.

Insurer correspondence

Notes on how correspondence between providers and insurers is typically organised and what it usually contains.

Submission timelines

General information on how billing periods and submission windows are commonly structured.

Frequently asked questions

Answers to common questions we receive from therapy practices about the billing process in general terms.

How it generally works

A typical billing cycle, in four stages

Every practice differs, but most billing cycles for Heilmittelerbringer follow a similar general pattern.

01

Documentation is prepared

Treatment records and prescriptions are gathered and checked for completeness.

02

Claim is compiled

Information is organised into the format expected by the relevant insurer.

03

Insurer review

The statutory health insurer reviews the submitted claim against coverage rules.

04

Outcome communicated

The provider is informed of the reimbursement decision and any follow-up steps.

Why this matters

Clear information reduces avoidable delays

A large share of billing delays stem from incomplete documentation or unfamiliarity with insurer requirements. Understanding the general process can help practices prepare more complete submissions.

  • Plain-language explanations of common billing terms
  • Neutral overviews of statutory insurer expectations
  • Practical context for administrative staff who are new to billing
  • Regularly reviewed informational content
Two colleagues reviewing paperwork in an office setting

Have a question about billing documentation?

Reach our team for general information. We are not able to review individual medical records through this website.

Contact our team